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CE4000 Cable Explorer TDR
User Manual
60
RETURNING EQUIPMENT TO SUNRISE
Sunrise manufactures equipment to very high standards. Products
are warranted against defects in materials and workmanship, as
specified in our published product warranty. When properly
used and operated, your equipment will provide many years of
service. Should it become necessary to return the, equipment to
Sunrise for in or out of warranty repairs or calibration, the
following steps should be followed.
Note: If products are repaired or altered by persons not
authorized by Sunrise, or not in accordance with
instructions furnished by Sunrise or if the products
have become defective due to a result of misuse,
improper repair, abnormal operating conditions, the
labor and materials required to effect the changes
will be billed at our standard repair rates.
Customer’s Responsibility
1. Contact Sunrise and request a Returned Material
Authorization (RMA) number. Be sure to have your
model and serial number ready.
2. After receiving the RMA number, return the
equipment with an accurate description of the
symptoms and be sure to state the authorization
number on your paperwork. The client is responsible
for all transportation charges to Sunrise.
3. Original packaging is preferred. If unavailable,
carefully package the equipment in alternate packing
material to ensure adequate protection during
shipping.
Sunrise’s Responsibility
1. Sunrise will acknowledge the receipt of the
returned equipment and at that time bring any
discrepancies to your attention.
2. Sunrise will replace or repair, at its discretion, any
component or sub-assembly it deems necessary to
return the unit to a proper condition.
3. After the necessary repairs, Sunrise will perform
complete test and re-calibration of the unit.