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116035-01B
TROUBLESHOOTING
Manual Ignition System
(
Continued)
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
Fireplace produces unwanted odors
Fireplace shuts off in use
Burner backfiring during combustion
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs or inside of fireplace
1. Gas leak. See Warning statement
above
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Inner vent pipe leaking exhaust gases
into system
5. Glass is too loose and air tight gasket leaks
in corners after usage
6. Bad thermopile or thermocouple
7. Vent cap improperly installed or blocked
1. Gas leak. See Warning statement
above
1. Gas leak. See Warning statement
above
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
4. Improper venting or excessive blockage
5. Excessive amounts of embers and pan
material
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 23)
1. Fireplace has been tested for up to
40 mph winds. However, extreme con-
ditions may occur. See Lighting Instruc-
tions on page 26
2. Check local propane/LP or natural gas
company
3. Clean pilot (see Cleaning and Mainte-
nance, page 30
4. Locate and correct all vent connections
(see Installation Planning, page 9)
5. Tighten or replace glass door (see Re-
moving/Replacing Glass Door, page 24)
6. Replace faulty components
7. Check for proper installation or remove
debris or blockage.
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 23)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 23)
1. Properly locate logs (see Installing Logs,
Lava Rock, and Glowing Embers, page 25)
2. Clean out air holes at burner inlets, Pe-
riodically repeat as needed
3. Remove blockage or replace burner
4. Have the vent system inspected, includ-
ing the termination cap. Remove any
restrictions or blackage
5. Clear excess embers from around the rear
main ports. Use a minimum of one layer
of smaller ember peices to acheive the
best glowing effect over the visible areas
WARNING:
If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions
• If you cannot reach your gas supplier, call the fire department.
TROUBLESHOOTING
Manual Ignition System (Cont.)