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25
Models QS10 & QS22 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
6. Product is under-cooked,
overcooked, or cooking
unevenly.
a. Release material sheet is
worn.
a. Replace release material
sheet.
b. Incorrect cooking time. b. Adjust the cook time
accordingly.
c. Incorrect temperature setting. c. Adjust the temperature setting.
d. Incorrect gap setting. d. Adjust the gap.
e. Heat zone not heating. e. Contact a service technician.
f. Upper cook surface has carbon
build-up.
f. Closing procedures must be
followed to remove carbon
build-up.
g. Incorrect item selected. g. Select the proper item.
h. Incorrect temperature
calibration.
h. Calibrate the grill accordingly.
i. Cook surfaces are not parallel. i. Call a service technician to
level the grill or refer to the
leveling procedures in the front
of this manual.
j. Incorrect loading and/or
removing of product
j. Always remove product in the
same order as it was loaded.
k. The product is not fully under
the top plate.
k. Be sure all product is under the
top plate.
7. Control is displaying fault. a. Refer to “fault screens”,
page 12.
a. Clear the fault. (See page 12.)
If action is ineffective, contact
service technician.
8. Grease drips from under the
grease drawer.
a. Grease tray is full. a. Empty the grease tray.
9. The grease drawer will not
close.
a. Product has built up in back of
grease partition.
a. Refer to “Cleaning the Grease
Tray Partition” instructions.