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CHAPTER 5 TROUBLESHOOTING
5-7
Paper Handling
Question Recommendation
The printer does not load
paper.
• When you feed paper from the Paper Feeding
Slot, make sure to push the paper fully down into
the slot with the paper straight.
(For MP-21CDX and optional SF-21MP users only)
• Check to see if the
(Alarm)
LED is on. If so,
the Auto Cut Sheet Feeder may be out of paper or
not properly installed. If it is empty, load a new
stack of paper into the feeder.
• Check to see if the paper loaded meets the
specification of the paper described in Chapter 2.
• If there is paper in the Auto Cut Sheet Feeder,
make sure that it is straight. If the paper is curled,
you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn
the stack over and replace it in the paper tray.
• Reduce the stack of paper in the Auto Cut Sheet
Feeder, then try again.
How can I load envelopes? You can load envelopes from the Straight Paper Path
Slot. Your application software also must be set up
correctly to print on the envelope size you are using.
This is usually done in the page setup or document
setup menu of your software. Refer to your
applications manual for further information.
See Chapter 2 for details.
What paper can I use? You can use plain paper, coated paper, glossy paper,
envelopes and transparencies. For information on
loading paper, see “Paper Handling” in Chapter 2.
How can I clear paper jams? See the “PAPER JAMS”section in this chapter.
The printer loads more than
one sheet at a time when using
the Auto Cut Sheet Feeder
(MP-21CDX or optional SF-
21MP users only).
Check to see if:
• The paper loaded is all the same type.
• Paper that meets the specifications is loaded.
• Papers were fanned before loading.
• The stack of paper is not too high.
• The side guide is not set too tight.
The printer doesn’t eject paper. Turn the printer off and on.
Paper loads skewed when
using the Auto Cut Sheet
Feeder (MP-21CDX or
optional SF-21MP users only).
Check the following;
• The side guide is adjusted correctly.
• The amount of paper you have loaded is correct.
Refer to ‘Paper Handling’ section in Chapter 2.
Mis-picking up paper when
using the Feeder.
Check to see if :
• The Feeder is installed correctly.
• The Feeder has been tilted backwards.
For details, see Chapter 2.