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Internet Service Node (ISN) 2.0 Release Notes
Page 8
These corrections appear in Chapter 5 of the version of this guide posted to
http://www.cisco.com.
3. Uninstall for SDDSN
ISN version 2.0.0 now supports uninstall for SDDSN (ISN 1.0 and 1.0.1 did not). The
rest of this section applies to systems that had or have SDDSN 1.0.1 installed on them.
If you have version 1.0.1 of SDDSN installed, then run the 2.0.0 upgrade. New files
are overlaid on top of the old files. Configuration is unchanged; you do not have to
reconfigure SDDSN.
If you later uninstall this upgrade (to 2.0.0), you will be left with a non-functioning
partial SDDSN (which has no uninstall because it is remnant of 1.0.1). You can then
run a new upgrade which will give you a new functional SDDSN with configuration still
intact.
If you want to completely remove SDDSN, the only option is to reformat the disk. This
is because there was no uninstall for ISN 1.0.1 SDDSN.
4. ASR and TTS Engine Support
ISN Version 2.0’s support for ASR and TTS is defined by the functionality supported
by the ASR and TTS engines that are used in the solution. ISN Version 2.0 has been
tested with the Nuance and Speechworks versions listed in Cisco Internet Service
Node (ISN) Data Sheet on Cisco Connect Online (CCO) at http://www.cisco.com.
During that testing, the following differences between these two products were
identified by the ISN Team:
§ The only currency supported for ASR is U.S. Dollars in Nuance 8.0.
§ Play Data (PD) as Char (where char is a list of digits) is not supported in Nuance
Vocalizer 1.0 but is supported in Vocalizer 2.0.
§ PD as ETime is not supported in Nuance Vocalizer 1.0 but is supported in
Vocalizer 2.0.
§ PD as TOD is not supported in Nuance Vocalizer 1.0 but is supported in
Vocalizer 2.0.
§ PD as Date is not supported in Nuance Vocalizer 1.0 but is supported in
Vocalizer 2.0.
§ PD as Currency is not supported in Nuance Vocalizer 1.0 but is supported in
Vocalizer 2.0.
§ Nuance Vocalizer 2.0 supports only English.
§ The Nuance ASR engine does not buffer voice or DTMF input before the
recognizer is ready to listen.
§ Built-in type: Currency in Nuance ASR returns in the format UUUmmm.mm,
where UUU is the three character currency indicator.