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Internet Service Node (ISN) 2.0 Release Notes
Page 11
Identifier Severity
Headline Release-note Enclosure
CSCma23427 3
1-minute-24-second delay for
restart when AS network cable
is pulled
For calls in progress, the Call Restart feature
on the ISN Voice Browser has a very long
delay (almost a minute and a half) before the
call is restarted on the next Application Server
in the AppServer list. This occurs when the
Application Server loses network connectivity.
Any new calls will go to an alternate App
Server.
Workaround: Contact Technical Support for a
workaround to this issue.
CSCma23629 3
No critical media when GK
down for existing call before
transfer
Symptoms: Caller does not hear the critical
error message before being disconnected in
the case where they cannot be routed to an
agent due to Gatekeeper failure.
Conditions: When the ISN is unable to reach
the Gatekeeper, it takes itself out of service.
Any calls in progress before the difficulty was
detected cannot be routed to an agent. The
defect is that they are simply disconnected
rather than hearing the critical error message
and then being disconnected.
Workaround: none
CSCma23742 3
A complete failover of Media
Server causing 10 second
delay before playing
announcements
Symptoms: If the IIS service on one of two
Media Servers is stopped, there is an
acceptable failover to the other MS and
announcements are played. If, however, there
is a complete failure of one Media Server then
all calls routed to that MS will delay by 10
seconds before playing the announcement on
the second MS. This is not just a one-off 10-
second failover issue as every call received on
the failed MS will have a 10 second delay prior
to prompts and announcements being played,
which is unacceptable to the customer.
Conditions: When there is a complete failure of
one Media Server then all calls routed to that
MS will delay by 10 seconds before playing
the announcement on the second MS.
Workaround: A content switch may be an
appropriate solution, since it also provides load
balancing. There is a workaround available
from the operating system vendor; contact
Technical Support for further information.