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Internet Service Node (ISN) 2.0 Release Notes
Page 26
Identifier Severity
Headline Release-note enclosure
CSCma22502 3
VB does not relay the DTMF
from the outbound leg to the
inbound leg
Symptom: DTMF digits entered from an IP
phone cause the caller to be disconnected
when the transfer is bridged via the Voice
Browser.
Conditions: When an agent enters DTMF on
their hard phone while talking to a caller, two
problems occur. First, the digits should be
relayed back to the switch via the VB so that
an outpulse transfer can occur. Second, the
caller is instead disconnected.
Workaround: Agent would need to be
retrained to do a Transfer to a number that
would trigger a CTI route point that would
trigger an outpulse transfer from an ICM script
to the VB.
CSCma22508 3
AppServer filling up if VB does
not get RELEASE_COMP from
switch/GW
Symptoms: App server ports fill up if VB does
not get release from GW.
Condition: Using Transfer connect (e.g.
*8###) and switch does not release the call
with the expected time of 8 seconds.
Workaround: If the release is simply delayed,
contact Technical Support for information on
how to increase the expected time. If the
release does not happen, manually delete the
call from the Application Server or wait for it
to time out (2 hours) and delete itself.
CSCma22627 4
Years in first decade are spoken
poorly in English
Years in first decade are spoken poorly in
English, for example, 2002 is spoken as two-
thousand-oh-two rather than two-thousand-
two.
CSCma22747 4
Rarely, VB hangs when printing
metrics
Symptom: In the VB logs, the metrics stop
printing right before the snapshot statistics.
Node Manager restarts the Voice Browser
eventually.
Conditions: This problem occurs very rarely
because of the very low probability of all
timing dependencies.
Workaround: None
CSCma22749 4
Occasional ERROR
INTERNAL:Call not idle but
trying to delete call
Symptom: The following error occasionally
appears in the VB logs: "ERROR INTERNAL:
Call not idle but trying to delete call object"
Conditions: This should have no effect on the
caller. It will occur when a DTMF key is
entered in the same millisecond that a
prompt finishes playing.
Workaround: None