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Internet Service Node (ISN) 2.0 Release Notes
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To access Cisco.com, go to the following website:
http://www.cisco.com
7.2. Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance
with a Cisco product or technology that is under warranty or covered by a maintenance
contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by
going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
§ P3—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
§ P4—You need information or assistance on Cisco product capabilities, product
installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your
questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open tool
at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by
telephone and immediately open a case. To obtain a directory of toll-free numbers for
your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
§ P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
§ P2—Your production network is severely degraded, affecting significant aspects of
your business operations. No workaround is available.