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Model 811, 813, 819, 821 SeriesTroubleshooting Guide
130201
PROBLEM PROBABLE CAUSE REMEDY
11. The platen will not lower t o
preset gap height.
a. Excessive carbon build-up o n
the shields.
a. Follow closing procedures to
properly clean and remove
carbon build-up from the
shields.
b. Defective motor interface
board.
b. Call a service technician.
c. Loose harness connections. c. Call a service technician.
d. Defective main display
controller.
d. Call a service technician.
e. Defective motors and cables. e. Call a service technician.
12. The product is under-cooked
or overcooked.
a. The release sheet is worn. a. Replace the release sheet.
b. Incorrect cooking time. b. Reset the processor control for
the correct time.
c. Incorrect temperature setting. c. Adjust the processor control to
the proper setting.
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
d. Follow closing procedures to
properly clean the upper platen
and the lower g rill surface and
to remove carbon build-up.
e. There is a grease or carbon
build-up on the bottom of the
upper platen handles.
e. Follow closing procedures to
properly clean and remove
carbon build-up from the
bottom of the platen handles.
f. The preset gap height is
incorrect.
f. Call a service technician.
g. The heating zone is not
heating.
g. Call a service technician.