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Model 811, 813, 819, 821 SeriesTroubleshooting Guide
120521
Section 7 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. One side of the grill will not
heat. The control will display
the message, “PROBE
FAULT”.
a. One power connection is not
connected.
a. Check the power connection.
b. The restaurant circuit breaker
has tripped.
b. Reset the restaurant circuit
breaker.
c. The contactor is faulty. c. Call a service technician.
d. The heater is faulty. d. Call a service technician.
e. The high limit switch is faulty. e. Call a service technician.
f. The solid state relay is faulty. f. Call a service technician.
2. One heat zone will not heat.
The display reads “TOO
COOL”.
a. The interface board is faulty. a. Call a service technician.
b. The solid state relay is faulty. b. Call a service technician.
c. The control harness is faulty. c. Call a service technician.
3. One of the heat zones is
overheating. The display reads
“TOO HOT”.
a. The interface board is faulty. a. Call a service technician.
b. The solid state relay is faulty. b. Call a service technician.
4. The grill will not turn o n when
power switch is placed in the
ON position.
a. The restaurant circuit breaker
has been tripped.
a. Reset the circuit breaker.
b. The control cord is not
connected properly.
b. Reconnect the cord.
c.Thefuseinthecontrolboxis
faulty.
c. Call a service technician.
d. The power switch is faulty. d. Call a service technician.
5. The upper platen will not stay
in the STANDBY mode, but will
stay in the COOK position.
a. Incorrect use of the STANDBY
button.
a. Press STANDBY button within
five seconds of lowering the
platen into the COOK position.
b. Faulty wire connections. b. Call a service technician.