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TROUBLESHOOTING
When to Look for Spiders
You should inspect the burners at least twice a year or immediately after any of the following conditions
occur:
1. The smell of gas in conjunction with burner flames appearing yellow.
2. The grill does not reach temperature.
3. The grill heats unevenly.
4. The burners make popping noises.
BEFORE CALLING FOR SERVICE
If the grill does not function properly, use the following checklist before contacting your dealer for service.
You may save yourself the cost of a service call.
Problems What To Do
Grill will not light when the control knob is rotated.
• Check to see if the Liquid Propane cylinder is
empty.
• Clean wire(s) and/or electrode with rubbing
alcohol and a clean swab. Wipe with a dry
cloth.
• Make sure the wire is connected to the
electrode assembly.
• Check to see if the other burners operate. If so,
check the gas orifice on the malfunctioning
burner for an obstruction.
• Check for spiders and insects.
Burner flame is yellow or orange in conjunction
with gas odor.
• Check for spiders and insects
• Call customer service at 1-877-323-5263.
Low heat with the control knob on the “HI” setting.
• Check to see if the fuel hose is bent or kinked.
• Make sure the grill area is clear of dust.
• Make sure the burner and orifice are clean.
• Check for spiders and insects.
• The regulator has a safety device that restricts
the flow of gas in the event of a leak. This
safety device can be triggered without a gas
leak. To reset the safety device, turn all
burners “OFF” and close the Liquid Propane
cylinder valve. Disconnect the regulator from
the Liquid Propane cylinder and wait 1 minute.
Reconnect the regulator to the Liquid Propane
cylinder and slowly open the valve until the
valve is fully open. Light all burners and
observe the temperature.
WARNING
Spiders and insects can nest inside the burners of the grill and disrupt gas flow. This very
dangerous condition could cause a fire behind the valve panel, thereby damaging the grill and
making it unsafe for operation. Inspect the grill at least twice a year.
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