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116035-01E40
TROUBLESHOOTING
Continued
Burner backring during com-
bustion
Slight smoke or odor during initial
operation
Heater produces a whistling noise
when burner is lit
Glass soots
Fireplace produces a clicking/tick-
ing noise just after burners are lit
or shut off
Remote does not function
REMEDY
1. Clean burner (see Cleaning
and Maintenance, page 37) or
replace burner orice
2. Replace damaged burner
3. Replace gas control
1. Problem will stop after a few
hours of operation
1. Turn gas control knob to LO
position and let warm up for a
minute
2. Operate burner until air is
removed from line. Have gas
line checked by local propane/
LP or natural gas company
3. Clean burner (see Cleaning
and Maintenance, page 37) or
replace burner orice
1. Adjust the log set so the ame
does not excessively impinge
on it
2. Inspect the opening at the base
of the burner to see that it is
not packed with any type of
material
1. This is common. If noise is
excessive, contact qualified
service person
1. Replace 9-volt batteries in
receiver and hand-held remote
control
1. Burner orice is clogged or
damaged
2. Damaged burner
3. Gas regulator defective
1. Residues from manufacturing
processes and logs curing
1. Turning gas control knob to
HI position when burner is
cold
2. Air in gas line
3. Dirty or partially clogged
burner orice
1. Flame impingement on logs
2. Debris around burner air
mixer
1. Metal expanding while heating
or contracting while cooling
1. Battery is not installed or bat-
tery is power is low