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111244-01C
29
TROUBLESHOOTING
Note:
All troubleshooting items
are listed in order of operation.
WARNING: Turn off and unplug fireplace and
let cool before servicing. Only a qualified service
person should service and repair fireplace.
CAUTION: Never use a wire, needle, or simi-
lar object to clean ODS/pilot. This can damage
ODS/pilot unit.
POSSIBLE CAUSE
1. Ignitor electrode not con-
nected to ignitor cable
2. Ignitor cable pinched or wet
3. Broken ignitor cable
4. Bad piezo ignitor
5. Ignitor electrode positioned
wrong
6. Ignitor electrode broken
1. Gas supply turned off or
equipment shutoff valve
closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (propane/
LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
3. Replace ignitor cable
4. Replace piezo ignitor
5. Replace pilot assembly
6. Replace pilot assembly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while in
PILOT position
4. Continue holding down con-
trol knob. Repeat igniting op-
eration until air is removed
5. Contact local propane/LP gas
company
6. Clean ODS/pilot (see Clean-
ing and Maintenance, pages
27 and 28) or replace ODS/
pilot assembly
7. Replace gas regulator
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at ODS/pilot
When ignitor button is pressed,
there is spark at ODS/pilot but
no ignition
Note:
For additional help,
visit DESA Heating Products’
technical service web site at
www.desatech.com.