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115043-01C
12
CLEANING AND
MAINTENANCE
• Keep the area around the log set clean and clear
of debris.
• Occasionally, you may use a soft bristle brush
to clean logs.
• Once every year a qualified agency or certified
chimney sweep should examine and clean the
venting system of the fireplace.
SERVICE HINTS
When Gas Pressure is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• appliance will not produce specified heat
You may feel your gas pressure is too low. If so,
contact your local natural gas supplier.
TECHNICAL SERVICE
You may have further questions about installation,
operation, or troubleshooting. If so, contact DESAʼs
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your appliance ready.
You can also visit DESAʼs technical services web
site at www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call DESAʼs
Technical Service Department at 1-866-672-6040.
When calling DESA, have ready:
• your name and address
• model and serial numbers of your log set
• how log set was malfunctioning
• type of gas used (natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call
DESA at 1-866-672-6040 for referral information.
When calling DESA, have ready
• model number of your log set
• the replacement part number