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Drawer does not slide properly
■ Has the drawer been mounted properly on the slides?
See “Warming Drawer Care” section.
■ Has the drawer been overloaded?
The weight inside the drawer should not exceed
100 lbs (45 kg).
■ Is the drawer load uneven?
Redistribute the food to balance the weight evenly.
Excessive moisture on the drawer
■ Did you preheat the drawer?
Preheat the drawer before each use. See “Warming Drawer
Use” section.
■ Is the MOIST-DRY setting correct?
Set the MOIST-DRY slide to DRY to vent the moisture.
Cooking results not what expected
■ The exterior of beef and pork may become very dark, but not
burnt. This is normal. The interior will remain tender and juicy.
Poultry will also darken, especially in areas not covered by
skin.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Access Door Kits
27" (68.6 cm): Order Part Number KBAU272TSS
30" (76.2 cm): Order Part Number KBAU302TSS
36" (91.4 cm): Order Part Number KBAU362TSS
48" (121.9 cm): Order Part Number KBAU482TSS
Vinyl Grill Covers
Built-in models:
36" (91.4 cm): Order Part Number 8212705
48" (121.9 cm): Order Part Number 8212706
Freestanding models:
36" (91.4 cm): Order Part Number 8212702
48" (121.9 cm): Order Part Number 8212703
Positioning Rack
Order Part Number 8723277
1/2 Size Serving Pan
Order Part Number 8171421
1/3 Size Serving Pan
Order Part Number 8171422
KitchenAid
®
Stainless Steel Cleaner and Polish
Order Part Number 4396920
All Purpose Appliance Cleaner
Order Part Number 31662
Heavy Duty Degreaser
Order Part Number 31552
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.