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110112-01C
29
POSSIBLE CAUSE
1. Fireplace burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new car-
pet, etc. (see IMPORTANT
statement above)
2. Gas leak. See Warning
statement above
1. Not enough fresh air is avail-
able
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Gas leak. SSee Warning
statement above
2. Control valve defective
1. Foreign matter between con-
trol valve and burner
2. Gas leak. See Warning
statement above
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. Burner flame holes blocked
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
REMEDY
1. Open window and ventilate
room. Stop using odor caus-
ing products while fireplace
is running
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 14)
1. Open window and/or door for
ventilation
2. Contact local gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 25)
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 14)
2. Replace control valve
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 14)
1. Properly locate logs (see In-
stalling Logs, page 18)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner inlet.
Periodically repeat as needed
4. Remove blockage
1. Turn heater off when using
furniture polish, wax, carpet
cleaners, or similar products
OBSERVED PROBLEM
Fireplace produces unwanted
odors
Fireplace shuts off in use (ODS
operates)
Gas odor even when wall switch
and remote control buttons and
switches are in OFF position
Gas odor during combustion
Dark residue on logs or inside
of fireplace
Note: After removng all causes
of residue deposits, completely
clean fireplace and appliances
of all residue before reusing
appliance.
White powder residue forming
within burner box or on adjacent
walls or furniture
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.