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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
12
www.napoleongrills.com
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
For propane - improper lighng
procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10
to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom. See
assembly instrucons.
Preheat grill with both main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer
slightly according to combuson air adjustment
instrucons. (This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson
air adjustment instrucons. (This must be done by
a qualied gas installer.)
Burner will not light with
the igniter, but will light
with a match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Wrong replacement igniter.
Improper gap at electrode p.
Liing ames on burner.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto
the terminal on the back of the igniter. Check that
the lead wires from the module to the ignion
switch (if equipped) are rmly pushed onto their
respecve terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is ght and the gap
between the electrode end and the collector box is
between 1/8” - 3/16” (3mm-5mm). The gap can be
adjusted by bending the box in or out.
Close air shuer slightly - see previous problem.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross
light each other.
Plugged ports along back of burner. Clean burner ports. See burner maintenance
instrucons.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood
is porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into paint-
like shards, that ake o. Regular cleaning will
prevent this. See cleaning instrucons.