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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
11
TROUBLESHOOTING
Problem Possible Causes Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting
procedure.
Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to equal-
ize. See lighting instructions.
For natural gas - undersized
supply line.
Pipe must be sized according to installation code.
For both gases - improper
preheating.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Excessive flare-ups/uneven
heat.
Improper pre-heating. Pre-heat grill with both main burners on high for 10 to 15
minutes.
Excessive grease and ash build up
on sear plates and in drip pan.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Burner will not light with the
igniter, but will light with a
match.
"Paint" appears to be
peeling inside lid or hood.
Grease build up on inside
surfaces.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that will
flake off. Regular cleaning will prevent this. See cleaning
instructions.
Dead battery / or installed
incorrectly.
Replace with heavy duty 'AAA' battery. Install with positive
terminal down.
Loose electrode wire. Check that electrode wire is firmly pushed onto the terminal
on the back of the igniter.
Wrong replacement igniter. One spark systems must use a one spark igniter.
Improper gap at electrode tip. Ensure that the collector box is tight, and the gap between
the electrode end and the collector box is between 1/8 - 3/
16". The gap can be adjusted by bending the box in or out.
Lifting flames on burner. Close air shutter slightly - see previous problem
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner by removing. See general
maintenance instructions. .
Burner output on “high”
setting is too low. (Rum-
bling noise and fluttering
blue flame at burner
surface.)
Lack of gas.
Check gas level in propane cylinder.
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orifice.
Clean burner orifice.
Spider webs in venturi tube, or
other foreign matter.
Clean out venturi tube.
Cracked ceramic tile.
Order replacement burner from your Authorized Napoleon
dealer.