Filter
Top Products
Special offers from our partners!
Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
28
Question:
Can I convert my gas grill from one fuel type
to another, such as LP to NG (natural gas) or
vice versa?
Answer:
No, your gas grill is manufactured to specific
standards developed by CSA and ANSI for your
safety and is certified for one type of gas only.
Question:
Are the serial and model numbers of my grill
listed somewhere for reference?
Answer:
The serial and model numbers are listed on a silver
CSA label placed on the grill. Depending on the grill
model, the silver CSA label generally will be located
inside the left door of the cabinet.
Question:
My grill will not light properly. Why?
Answer:
Check these possibilities:
1. The gas supply is turned off at the LP tank. Turn
on the gas at the LP tank.
2. Your LP tank is out of propane.
3. The regulator is not properly seated in the tank
valve. Remove and reattach. Hand tighten only.
4. Crimped fuel supply hose. Inspect and
straighten.
5. Regulator failure or damaged hose assembly.
Inspect and order a replacement part. Do not
use your grill if you find a damaged hose
assembly.
6. Gas not getting to the burners. Inspect the
burners under the control panel to be sure they
are aligned with the valve orifices.
7. Blockage in the gas system. Inspect burners
and valve orifices for blockages, such as spider
webs, insects, etc. Clean as necessary.
Question:
My electronic ignition is not working.
Answer:
Listen to hear the electronic igniter clicking. If not,
check these possibilities:
1. Replace the AA battery. Ensure the “+” end is
facing up and out.
2. Ensure the battery is centered and fits into
the electronic ignition button properly.
3. Be sure the wires are all attached to the
electronic ignition assembly behind the control
panel and the individual electrodes.
4. Inspect the electrodes to be sure they are
not coated with grease or dirt. If so, clean with
rubbing alcohol.
If you hear a clicking sound, then:
1. Inspect the electrodes to be sure they are not
coated with grease and dirt. Clean with rubbing
alcohol.
2. Inspect the distance from the electrode to the
burner. It should be 1/8 to 1/4 inch from the
main burner and 1/8 to 3/16 inch from the
side burner.
Question:
Sometimes I hear a humming sound coming
from my regulator. What causes this?
Answer:
The humming sound is gas flowing through the
regulator. This is more likely to occur in periods of
high gas flow. A low volume of sound is normal and
will not interfere with the operation of your grill.
Question:
My grill has a low flame on some burners, or
some burners will not light at all. What can
cause this?
Answer
This can be caused by the flow limiting device,
which is generally triggered by a sudden change in
pressure. Opening the tank valve too fast or
shutting the burners off using the tank valve can
cause this. To reset:
1. Close the LP tank valve and disconnect the
regulator assembly from the tank.
2. Let the LP tank sit for 10 minutes.
3. Open all burner control knobs, including the
side burner, to “Hi” at the same time.
4. Close all burner control knobs.
5. Reconnect the gas regulator to the LP tank.
6. Follow the burner lighting procedures and light
the burner farthest from the LP tank.
FREQUENTLY ASKED QUESTIONS