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111604-01E
27
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Metal expanding while heating
or contracting while cooling
1. Heater burning vapors from
paint, hair spray, glues, clean-
ers, chemicals, new carpet,
etc. (See
IMPORTANT
state-
ment on page 26)
2. Low fuel supply (propane/LP
only)
3. Gas leak. See Warning state-
ment on page 26
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning state-
ment on page 26
2. Control valve or gas control
defective
1. Foreign matter between con-
trol valve and burner
2. Gas leak. See Warning state-
ment at top of page 26
1. Improper log placement
2. Drafts or other air currents
affecting flame pattern
3. Air holes at burner inlet
blocked
4. Burner flame holes blocked
REMEDY
1. This is common with most heat-
ers. If noise is excessive, con-
tact qualified service person
1. Open window to ventilate
room. Stop using odor caus-
ing products while heater is
running
2. Refill supply tank (propane/LP
only)
3. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16)
1. Open window and/or door for
ventilation
2. Contact local natural or pro-
pane/LP gas company
3. Clean ODS/pilot (see Cleaning
and Maintenance, page 23)
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16)
2. Replace control valve or gas
control
1. Take apart gas tubing and re-
move foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16)
1. Properly locate logs (see In-
stalling Logs, pages 17 and 18)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner
inlet. Periodically repeat as
needed
4. Remove blockage
OBSERVED PROBLEM
Fireplace produces a clicking/
ticking noise just after burner is
lit or shut off
Fireplace produces unwanted
odors
Fireplace shuts off in use (ODS
operates)
Gas odor even when control knob
is in OFF position
Gas odor during combustion
Dark residue on logs inside of
their fireplace
Note:
After re-
moving all causes of residue
deposits, completely clean fire-
place and appliance off residue
before reusing appliance