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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
TROUBLESHOOTING
Problem
Flames blow out
Flare up
Persistent grease fire
Unable to fill LP tank
Humming or whistling
from the regulator
Possible Cause
High or gusting winds
Gas in LP cylinder is low
Excess flow valve tripped
Grease build up
Excessive fat in meat
Grease trapped around burn-
er system
Some dealers have older fill
nozzles with worn threads.
Outside temperature, humidi-
ty, barometric pressure, and
the gas level within the tank
may cause the rubber
diaphragm inside the regula-
tor to vibrate, making a hum-
ming or whistling sound.
Solution
Turn front of grill to face wind or increase flame height.
Check LP gas cylinder. Refill if necessary.
See “Low flame” problem above
Clean grill
Trim fat from meat before grilling
Turn control knobs “off” and turn handle of LP cylinder clock-
wise until it stops. Open hood carefully (Bonza™ series only)
and let fire burn out. After the grill cools, remove and clean all
parts.
The worn nozzles do not have enough “bite” to engage the
valve. Try another licensed LP dealer or purchase a new tank
with an OPD (Overfilling Prevention Device.)
Although this sound may be alarming, this is NOT dangerous as
long as it is not accompanied by the smell of gas. Simply adjust
the burner settings and usually the sound will subside. If the
humming sound persists, a change in atmosperic conditions will
eventually stop the vibration. Should you smell gas, do not use
the grill and call Customer Service at 1-800-251-7558
If your problem is not resolved from the information provided above, please call Customer Service at
1-800-251-7558.
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