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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
Moving your cooker
Switch off the electricity supply.
The cooker is heavy, two people may be required to
move it. There are two levelling rollers at the back
and also two screw down levelling feet at the front.
Note - For illustration purposes, the Dual Fuel
model is shown.
Open the grill door and right hand oven door so that
you can get a good grip on the bottom of the fascia
panel as you move the oven.
Lift the front of the cooker slightly and pull forward.
Do not move the oven by pulling the door handles
or knobs.
Move the oven a bit at a time, checking behind it to
make sure the gas hose is not caught. Make sure both
electricity cable and gas hose have sufficient slack to
move the cooker forward as you go along.
If a stability chain is fitted, release it as you ease the
cooker out. Don’t forget to refit it when you replace
the cooker.
When you replace the cooker, again check behind to
make sure that the electricity cable and gas hose are
not caught or trapped.
Troubleshooting
Disconnect the cooker immediately from the power
supply and arrange for its repair. Don’t use the cooker
until after the repair. See the Customer care leaflet for
how to contact a service person.
Have you used the correct cleaning methods?
Pots and pans with rough bottoms, or coarse particles
(salt or sand) between the pan and the surface of the
hob may cause scratches.
Use the recommended cleaning methods. Make sure
pan bottoms are smooth and clean. Tiny scratches are
not removable but will become less visible in time as
a result of cleaning.
Do not slide aluminium or copper pans across the
surface. Marks from aluminium and copper pans as
well as mineral deposits from water or food can be
removed with the cleaning cream.
When cooking foods with a high water content (e.g.
oven chips) there may be some steam visible at the
rear grille. Take care when opening the oven door, as
there may be a momentary puff of steam when the
oven door is opened. Stand well back and allow any
steam to disperse.
The note of the oven fan may change as the oven
heats up - this is perfectly normal.
See the ‘Cleaning’ section for recommended cleaning
materials. We do not recommend Mr. Muscle, as it
contains chemicals that may damage the surfaces of
your cooker.
Are you using the pan and trivet supplied with the
cooker? Is the pan being used on the runners, not
the floor of the compartment? Is the grill tray pushed
fully back to stop?
Yes, this is caused by heat rising from the oven or the
grill, and heating them up. Don’t leave the oven door
open. Make sure that the grill pan is pushed right
back to the ‘back stop’ when grilling.