Napoleon Grills MIRAGE 485 Gas Grill User Manual


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10
ORDERING REPLACEMENT PARTS
Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance,
troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts
and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-
820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before
providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the
following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
WARRANTY INFORMATION
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
KEEP YOUR RECEIPT AS
PROOF OF PURCHASE
TO VALIDATE YOUR
WARRANTY
(record information here for easy reference)
NAPOLEON APPLIANCE CORPORATION
ACCESSORIES / PARTS ORDER FORM
FAX TO: 1-705-727-4282
PLEASE PRINT CLEARLY
QUANTITY
PRODUCT NUMBER
DESCRIPTION
TAXES & SHIPPING CHARGES MAY APPLY
CUSTOMER NAME:
ADDRESS:
DATE:
MODEL #:
TELEPHONE:
SERIAL #:
VISA OR MASTERCARD #: EXPIRY DATE:
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