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ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Vinyl Covers
27" (68.6 cm) for Grill Model Numbers KFRS271T and KFRU271V
- Order Part Number 8212699
36" (91.4 cm): for Grill Model Numbers KFRS361T and
KFRU361V - Order Part Number 8212700
36" (91.4 cm): for Grill Model Numbers KFRS365T and
KFRU365V - Order Part Number 8212701
36" (91.4 cm): for Grill Model Numbers KFRU368T and
KFRU368V - Order Part Number 8212702
48" (121.9 cm): for Grill Model Numbers KFRU488T and
KFRU488V - Order Part Number 8212703
Rotisserie Kits
27" (68.6 cm): Order Part Number KFKU271TSS
36" (91.4 cm): Order Part Number KFKU361TSS
Smoker Box
Order Part Number KBDU271TSS
Positioning Rack
Order Part Number 8723277
1/2 Size Serving Pan
Order Part Number 8171421
1/3 Size Serving Pan
Order Part Number 8171422
KitchenAid
®
Stainless Steel Cleaner and Polish
Order Part Number 4396920
All Purpose Appliance Cleaner
Order Part Number 31682
Heavy Duty Degreaser
Order Part Number 31552
In Canada
Call the KitchenAid Canada Customer eXperience Centre toll
free: 1-800-807-6777.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.