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Hearth & Home Technologies • Grand Oak Match Light Gas Log Sets • 4004-300 Rev C • 12/05
16
R. Fequently Asked Questions
Can I close the glass doors on my fi replace when using my gas logs?
No. The gas log sets are designed for use in fi replaces with all fi replace doors fully opened. Operating your log set with the doors
closed will cause overheating, premature failure of valve systems, and will void the warranty of your log set.
What sort of maintenance do gas logs require?
Vented gas logs do not require regular maintenance. However, it is a good idea to have valves, pilots and gas connections on your
set periodically inspected by a hearth professional. Although it is not required maintenance, annually refurbishing the ember material
and periodic cleaning of the logs will help maintain your set’s beauty and realism.
Does the ember material burn-up, and do I need to replace it periodically?
The ember material is a fi reproof, organic mineral material called rock wool, and does not burn or require periodic replacement;
however, annual refurbishment of the embers will help maintain the beauty and realism of your log set.
Can I burn real wood along with my gas logs?
No. The intense heat of a wood fi re will damage your logs, burners, grates and valves, and will void your warranty.
Will gas logs help my chimney that drafts poorly?
No. Improper or poor draft will not be helped by gas logs. Please have your chimney inspected by a hearth professional or chimney
sweep in order to determine how to correct the problem.
Can I close my fi replace damper to get more heat from my vented gas log set?
No. Vented gas logs are designed to be operated with the damper in the fully opened position. This gas log set produces carbon
monoxide gas. The damper must be removed or clamped fully open using the “C” clamp provided with the set.
My gas logs make a whistling noise when I burn them. What causes this?
This behavior is normally caused by using a corrugated fl ex connector to hook up the gas log set. We recommend the installer use
the supplied aluminum connector rather than the corrugated fl exible type.
Can I move or change the position of the logs on my gas log set?
RADCO certifi ed log sets should not be altered - log placement must be exactly as indicated in the set’s installation instructions. Log
placement on non-certifi ed, vented log sets may be altered, but minimal handling is recommended, to prevent log breakage.
Can I install my gas log set myself?
No. We recommend installation be performed by an NFI certifi ed hearth professional, HVAC professional, gas fi tter, or plumber
experienced in gas log installation. Most localities require installation of any gas appliance to be performed by a professional.
Please check with your local inspection agency/department.
What are the gas logs made of?
The gas logs are made of a mixture of pre-fi red, expanded clay and a special high-temperature cement, with a wire mesh
reinforcement. This combination creates a strong, ceramic material capable of withstanding extreme temperatures, yet also allows
molding of the intricate detail found in these gas log sets.
I have a vented log set, and the logs have black soot on them. Is this normal?
Soot build-up on vented gas logs is a normal part of the combustion process. Natural gas log sets generally produce less soot
than liquid propane log sets. We recommend any soot build up be removed periodically using a product designed for gas log soot
removal.
Can I add a remote control to my log set after it has been installed?
No.
Is the gas log set approved by a testing agency?
Yes. The GO series has been design certifi ed by RADCO under the ANSI Z21.60-2004 Decorative Appliances for Installation in
Solid Fuel Burning Fireplaces. The installation and the provisions for combustion and ventilation air must conform to the National
Fuel Gas Code, ANSI Z223.1/NFPA 54. Check with your local inspections department for further information.
What is the warranty coverage of the GO log set?
The logs carry a lifetime warranty to the original owner in the original installation. All metal parts (burners, brackets, grates, etc.)
carry a 5-year warranty and all valves, pilot assemblies, and other mechanical parts are warranted for 1 year. The complete
warranty is printed in the back of the owner’s manual.