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116647-01B 31
TROUBLESHOOTING Continued
POSSIBLE CAUSE
1. Wall switch wires defective or
too long
1. Pilot ame may be too low,
causing safety pilot to “drop
out”
2. Improper venting or excessive
blockage
1. Metal expanding while heating
or contracting while cooling
1. Residues from manufacturing
processes and logs curing
1. Gas leak. See Warning
statement at top of page
2. Control valve defective
1. Foreign matter between con-
trol valve and burner
2. Gas leak. See Warning
statement at top of page
1. Flame impingement on logs
2. Debris around burner air
mixer
1. Improper log placement
2. Air holes at burner inlet
blocked
3. Burner ame holes blocked
4. Improper venting or excessive
blockage
5. Excessive amounts of embers
and pan material
REMEDY
1. Check electrical connections
1. Clean and adjust pilot ame for
maximum ame impingement
on thermopile
2. Have the vent system inspect-
ed, including the termination
cap. Remove any restriction or
obstruction
1.
This is common with most
replaces. If noise is excessive,
contact qualied service person
1. Problem will stop after a few
hours of operation
1. Locate and correct all leaks (see
Checking Gas Connections,
page 21)
2. Replace control valve
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 21)
1.
Adjust the log set so that the
flame does not excessively
impinge on it
2.
Inspect the opening at the base of
the burner to see that it is NOT
packed with any type of material
1. Properly locate logs (see log
placement section on page 24)
2. Clean out air holes at burner
inlets. Periodically repeat as
needed
3. Remove blockage
4. Have the vent system inspect-
ed, including the termination
cap. Remove any restrictions
or obstruction
5. Clear excess embers until a
minimum gap of 1/2" remains
under the grate
OBSERVED PROBLEM
No gas to burner, although wall
switch is set to the ON position
Frequent pilot outage
Fireplace produces a clicking/
ticking noise just after burner
is lit or shut off
Slight smoke or odor during
initial operation
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Glass soots
Dark residue on logs or inside
of replace
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.