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119304-01A 25
Moisture/condensation noticed
on windows
Heater produces a whistling noise
when burners are lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Remote does not function
Yellow ame in front burner dur-
ing burner combustion
Fireplace produces a clicking/
ticking noise just after burner is
lit or shut off
Dark residue on logs inside of
their replace Note: After remov-
ing all causes of residue deposits,
completely clean replace and
appliance off residue before reus-
ing appliance
REMEDY
1. Refer to Air for Combustion
and Ventilation requirements
(page 5)
1. Turn control knob to LO position
and let warm up for a minute
2. Operate burners until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installation
clearances (see page 9)
4. Clean burners (see Cleaning
and Maintenance, page 21) or
replace burner orice(s)
1. Turn heater off when using
furniture polish, wax, carpet
cleaners, or similar products
1. Replace 9-volt batteries in
receiver and remote control
1. Check burner(s) for dirt and
debris. If found, clean burner(s)
(see Cleaning and Mainte-
nance, page 21)
2. Replace gas regulator
1. This is normal with most heat-
ers. If noise is excessive, contact
qualied service person
1. Properly locate logs (see In-
stalling Logs, page 16)
2. Eliminate source of drafts
around heater
3. Clean out air holes at burner
inlet. Periodically repeat as
needed
4. Remove blockage
1. Not enough combustion/ven-
tilation air
1. Turning control knob to HI po-
sition when burners are cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Bat-
tery power is low
1. Not enough air
2. Gas regulator defective
1. Metal expanding while heating
or contracting while cooling
1. Improper log placement
2. Drafts or other air currents
affecting ame pattern
3. Air holes at burner inlet
blocked
4. Burner ame holes blocked
TROUBLESHOOTING
Continued