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111924-01D26
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
1. Metal expanding while heating or con-
tracting while cooling
1. Residues from manufacturing processes
and logs curing
1. Gas leak. See Warning statement at
top above
2. Control valve defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement at
top above
1. Flame impingement on logs
2. Debris around burner air mixer
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner ame holes blocked
4. Improper venting or excessive blockage
5. Excessive amounts of embers and pan
material
OBSERVED PROBLEM
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Slight smoke or odor during initial operation
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Glass soots
Dark residue on logs or inside of replace
REMEDY
1. This is normal with most fireplaces.
If noise is excessive, contact qualied
service person
1. Problem will stop after a few hours of
operation
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 17)
2. Replace control valve
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Connect-
ing Fireplace to Gas Supply, page 17)
1. Adjust the log set so that the ame does
not excessively impinge on it
2. Inspect the opening at the base of the
burner to see that it is NOT packed with
any type of material
1. Properly locate logs (see log placement
sections on page 20)
2. Clean out air holes at burner inlets. Pe-
riodically repeat as needed
3. Remove blockage or replace burner
4. Have the vent system inspected, includ-
ing the termination cap. Remove any
restrictions or obstruction
5. Clear excess embers until a minimum
gap of 1/2" remains under the grate