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116035-01B
TROUBLESHOOTING
Electronic Ignition System
(
Continued)
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Slight smoke or odor during initial operation
Gas odor even when control knob is in OFF
position
Glass soots
Dark residue on logs or inside of fireplace
1. Metal expanding while heating or con-
tracting while cooling
1. Residues from manufacturing processes
and logs curing
1. Gas leak. See Warning statement at
top of page
2. Control valve defective
1. Flame impingement on logs
and burner
2. Gas leak. See Warning statement at
top of page
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
4. Improper venting or excessive blockage
5. Excessive amounts of embers and pan
material
1. This is common with most fireplaces. If
noise is excessive, contact qualified ser-
vice person
1. Problem will stop after a few hours of
operation
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 23)
2. Replace gas conrol valve
1. Adjust the log set that the flame does
not excessively impinge on log surfaces
2. Inspect the opening at the base of the
burner to see that it is NOT packed with
any type of material
6. Replace faulty components
7. Check for proper installation or remove
debris or blockage.
1. Properly locate logs (see Installing Logs,
Lava Rock, and Glowing Embers, page 25)
2. Clean out air holes at burner inlets, Pe-
riodically repeat as needed
3. Remove blockage or replace burner
4. Have the vent system inspected, includ-
ing the termination cap. Remove any
restrictions or blackage
5. Clear excess embers from around the rear
main ports. Use a minimum of one layer
of smaller ember peices to acheive the
best glowing effect over the visible areas
WARNING:
If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions
• If you cannot reach your gas supplier, call the fire department.
TROUBLESHOOTING
Electronic Ignition System (Cont.)