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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
9
Excessive flare-ups/uneven
heat.
Sear plates installed incorrectly. Ensure sear plates are installed with the holes towards the
front, and the slots on the bottom. See assembly instructions.
Improper pre-heating.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Excessive grease and ash build
up on sear plates and in drip pan.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly according
to combustion air adjustment instructions.
Improper air shutter adjust-
ment.
Close air shutter slightly according to combustion air
adjustment instructions.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Problem Possible Causes Solution
Burner will not light with the
igniter, but will light with a
match.
Humming regulator. Normal occurence on hot days. This is not a defect. It is caused by internal vibrations in the
regulator, and does not affect the performance or safety of
the gas grill. Humming regulators will not be replaced.
Burners will not crosslight
each other.
Plugged ports along back of
burner.
Clean burner ports. See burner maintenance instructions.
"Paint" appears to be
peeling inside lid or hood.
Grease build up on inside
surfaces.
This is not a defect. The finish on the lid and hood is porcelain,
and will not peel. The peeling is caused by hardened grease,
which dries into paint-like shards, that will flake off. Regular
cleaning will prevent this. See cleaning instructions.
Dead battery / or installed
incorrectly.
Replace with heavy duty 'AAA' battery. Install with positive
terminal up.
Loose electrode wire. Check that electrode wire is firmly pushed onto the terminal
on the back of the igniter.
Wrong replacement igniter. Two spark systems must use a two spark igniter.
Improper gap at electrode tip.
Ensure that the collector box is tight, and the gap between
the electrode end and the collector box is between 1/8 - 3/
16". The gap can be adjusted by bending the box in or out.
Lifting flames on burner. Close air shutter slightly - see previous problem.
ORDERING REPLACEMENT PARTS
Before contacting the customerservice department, check the NAC web site formore extensive cleaning, maintenance, troubleshooting and part
replacement instructionsat www.napoleongrills.com. Contact the factorydirectly for replacement parts andwarranty claims. The customer service
departmentis available between9AMand5 PM (Easternstandardtime) at 1-705-725-4258or faxat 1-705-727-4282. In orderto process aclaim, we
must beprovided with the following information:
1. Modeland serial numberof the unit.
2.Part number anddescription.
3.Aconcisedescription of the problem ('broken' isnot sufficient).
4. Proof of purchase (photocopyof the invoice).
In somecases thecustomer service representativemay requestto have theparts returned tothe factoryfor inspection, beforeproviding replacement
parts. The partsmust be shipped prepaidto the attention of thecustomer service department with thefollowing information:
1. Modeland serial numberof the unit.
2.Aconcisedescription of the problem ('broken' isnot sufficient).
3. Proof of purchase (photocopyof the invoice).
4. ReturnAuthorizationnumber - providedby the customer servicerepresentative.
Before contacting customer service,kindly note that the following items arenot covered by the warranty:
-costs for transportation, brokerageor export duties
-labor costsfor removal and re-installation
-costs for service callsto diagnose problems
-discoloration of stainlesssteel parts
-part failuredue to lack of cleaningand maintenance, or use ofimproper cleaners (ovencleaner).