Filter
Top Products
Special offers from our partners!
Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
12
www.napoleongrills.com
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
For propane - improper lighng procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed
carefully. All gas grill valves must be in the
o posion when the tank valve is turned
on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
Pipe must be sized according to
installaon code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear plates
and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on
the boom. See assembly instrucons.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil. Refer
to cleaning instrucons.
Burners burn with yellow
ame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Open air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Tube Burner: The burners are made from heavy wall 304 stainless steel, but extreme heat and a corrosive envi
ronment
can cause surface corrosion to occur. This can be removed with a brass wire brush.
CAUTION! Beware of Spiders.
Spiders and insects are aracted to the smell of propane and natural gas. The burner is equipped with an in
sect
screen on the air shuer, which reduces the likelihood of insects building nests inside the burner but does not
enrely eliminate the problem. A nest or web can cause the burner to burn with a so yellow or orange ame
or cause a re (ashback) at the air shuer beneath the control panel. To clean the inside of the burner, it
must be removed from the gas grill: Remove the screw that aaches the burner to the back wall. Slide the
burner back and upwards to remove. Cleaning: Use a exible venturi tube brush to clean the inside of the
burner. Shake any loose debris from the burner through the gas inlet. Check the burner ports and valve orices
for blockages. Burner ports can close over me due to cooking debris and corrosion, use an opened paperclip
or the supplied port maintenance bit to clean them. Drill out blocked ports using this drill bit in a small cord
less
drill. The ports are easier to clean if the burner is removed from the grill, but it can also be done with the
burner installed. Do not ex the drill bit when drilling the ports, as this will cause the drill bit to break. This drill
is for burner ports only, not for the brass orices (jets) which regulate the ow into the burner. Take care not to
enlarge the holes. Ensure the insect screen is clean, ght, and free of any lint or other debris.
Reinstallaon: Reverse the procedure to reinstall the burner. Check that the valve enters the burner when
installing.
WARNING! When reinstalling the burner aer cleaning it is very
important that the valve/orice enters the burner tube before lighng your
gas grill. If the valve is not inside the burner tube a re or explosion could
occur.