Filter
Top Products
Special offers from our partners!
Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
10
Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and
part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The
customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In
order to process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing
replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
ORDERING REPLACEMENT PARTS
NAPOLEONAPPLIANCE CORPORATION
ACCESSORIES / PARTS ORDER FORM
FAX TO: 1-705-727-4282
CUSTOMER NAME:
ADDRESS:
TELEPHONE:
DATE:
MODEL #:
SERIAL #:
VISA OR MASTERCARD #: EXPIRY DATE:
QUANTITY PRODUCT NUMBER DESCRIPTION
TAXES & SHIPPING CHARGES MAYAPPLY
PLEASE PRINT CLEARLY