Filter
Top Products
Special offers from our partners!
Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
Problem
Possible Cause
Solution
Gas leaking from
cracked/cut/burned
hose.
Damaged hose.
Mechanical failure due to rust
or mishandling.
Failure of valve from mishan-
dling or mechanical malfunc-
tion.
Fire in or around venturi tube
section of the burner.
Too much grease build-up in
burner section.
Replace LP Cylinder
Turn off LP cylinder valve. Return cylinder to gas supplier.
If you can safely reach the control panel, turn off control knobs
then close the LP cylinder valve. Once fire is out and grill has
cooled off. Remove burner(s) and inspect for blockage from spi-
der webs/nests or rust. See “How To Clean Burners.” section.
Replace any damaged parts.
Turn off control knobs and LP cylinder valve. Once fire is out
and grill has cooled off. Clean residual food particles and
excess grease from inside firebox area, grease cup and other
surfaces.
Emergencies
Turn off gas at the LP cylinder. Replace valve/hose/regulator
before continuing use.
Gas leaking from LP
cylinder
Gas leaking from LP
cylinder valve
Gas leaking between
LP cylinder and regu-
lator connection.
Fire coming through
control panel
Grease fire or exces-
sive flames above
cooking surface.
Improper installation, connec-
tion not tight, failure of seal
on LP cylinder valve.
Turn off LP Cylinder valve. Re-install correctly or tighten cou-
pling nut. Replace cylinder if seal is damaged. See “Leak Test”
and “Connecting Regulator to LP Cylinder” sections.
Flashback....
(fire in or around ven-
turi tubes.
Clogged or blocked venturi
tube.
If you can safely reach the control panel, turn control knobs to
“OFF” then close LP cylinder valve. Clean burner and venturi
tubes.“See “How To Clean Burners” Section.
Regulator Coupling nut is not
fully connected to LP cylinder
Tighten coupling nut by hand about one-half to three quarters
additional turn. Do not use tools.
LP- gas cylinder is empty
Take LP gas cylinder to licensed LP gas supplier to be refilled.
No spark, electrode cracked,
broken or loose.
1-Make sure all the wires are connected and to the right
terminals.
2-If Electronic, check the battery. Make sure it is pushed in the
holder.
3-Gas collector tab is bent (making too large or small of a gap
between electrode and tab). By hand, bend gas collector tab
back within a maximum of 3/16” gap to electrode. (Page 26)
4-Tighten Electrode mounting screws.
5-Replace damaged electrodes.
Burners will not light
using the ignitor
Burners not assembled
correctly
See re-assembly after cleaning in Care and Maintenance.
Problem
Possible Cause
Solution
Troubleshooting
Not pausing long enough
before clicking the Ignitor
Button
When lighting the Burner, push-in and turn control panel knob
counter-clockwise to the high position. Pause 4 seconds, then
Push in Ignitor button several times so that it clicks each time.
24