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In Canada
Call the KitchenAid Canada Customer eXperience Centre toll
free: 1-800-807-6777.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
KITCHENAID
®
OUTDOOR PRODUCT WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this outdoor product is operated and maintained according to instructions attached to or
furnished with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “KitchenAid”) will pay for
Factory Specified Parts and repair labor to correct defects in materials or workmanship. Service must be provided by a KitchenAid
designated service company. This limited warranty is valid only in the United States or Canada and applies only when the outdoor
product is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not
apply. Proof of original purchase date is required to obtain service under this limited warranty.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON PARTS ON GRILLS ONLY
In the second through fifth years from the date of purchase when this grill is operated and maintained according to instructions
attached to or furnished with the product, KitchenAid will pay for Factory Specified Parts to correct defects in materials or
workmanship.
LIFETIME LIMITED WARRANTY ON STAINLESS STEEL COMPONENTS ON GRILLS ONLY
For the life of the product, when this grill is operated and maintained according to instructions attached to or furnished with the product,
KitchenAid will pay for replacement of the stainless steel body housing due to defective materials or workmanship. For the life of the
product, when this grill is operated and maintained according to instructions attached to or furnished with the product, KitchenAid will
pay for replacement parts for the stainless steel grill burners.
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Service calls to correct the installation of your outdoor product, to instruct you on how to use your outdoor product, to replace or
repair house fuses, or to correct house wiring or plumbing.
2. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your outdoor product, unless such damage
results from defects in materials or workmanship and is reported to KitchenAid within 30 days from the date of purchase.
3. Repairs when your outdoor product is used for other than normal, single-family household use or when it is used in a manner that is
contrary to published user or operator instructions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in
accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by KitchenAid.
5. Conversion kit or service call for the conversion of your outdoor product from natural gas to L.P./propane or from L.P./propane to
natural gas.
6. Costs associated with the removal from your home of your outdoor product for repairs. This outdoor product is designed to be
repaired in the home and only in-home service is covered by this warranty.
7. Repairs to parts or systems resulting from unauthorized modifications made to the outdoor product.
8. Expenses for travel and transportation for product service if your outdoor product is located in a remote area where service by an
authorized KitchenAid servicer is not available.
9. The removal and reinstallation of your outdoor product if it is installed in an inaccessible location or is not installed in accordance
with published installation instructions.
10. Damage resulting from normal wear and tear of your outdoor product.
11. Outdoor products with original model/serial numbers that have been removed, altered or cannot be easily determined. This
warranty is void if the factory applied serial number has been altered or removed from your outdoor product.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.