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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
12
TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSES SOLUTION
Low heat or low flame when
valve turned to high.
For propane – improper lighting
procedure.
Ensure lighting procedure is
followed carefully. All gas grill
valves must be in the off
position when the tank valve is
turned on. Turn tank on for all
pressure to equalize. See
lighting instructions.
For natural gas – undersized
supply line.
Pipe must be sized according to
installation code.
For both gases – improper pre-
heating.
Pre-heat grill with all main
burners on high for 10-15
minutes.
Excessive flare-ups or
un-even heat.
Flame tamers installed
incorrectly.
Ensure flame tamers are located
in slots in front firebox and
inline with burners.
Improper pre-heating. Pre-heat grill with all main
burners on high for 10-15
minutes.
Excessive great on sear plates
and in drip pan.
Clean flame tamers and drip pan
regularly. Do not line pan with
aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by smell
of gas.
Possible spider web or other
debris.
Thoroughly clean burner by
removing. See maintenance
instructions.
Burner will not light with
ignitor but will light with
match.
Dead battery in ignitor. Change battery by turning
ignitor cover clockwise to
remove. Install one AA battery.
Loose electrode wire. Check electrode wire is firmly
pushed onto the terminal on the
back of the ignitor.
Improper gap at electrode tip. Ensure the collector box is tight
and the gap between the
electrode end and the collector
box is between 1/8” and 3/16”.
The gap can be adjusted by
bending the box in or out.
Humming Regulator. Normal occurrence on hot days. This is not a defect. It is caused
by internal vibrations in the
regulator and does not effect
the performance or safety of the
gas grill.