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TROUBLESHOOTING REFERENCE
SYMPTOM POSSIBLE CAUSES CORRECTIVE ACTION
1. Pilot will not light with A. Main shutoff valve closed. 1. Make sure that the shutoff valve
Piezo ignitor located on the pipe supplying gas to
the fireplace is open.
B. Air in the gas line. 1. Light a match, turn valve knob to
PILOT position and depress. Keep
match near pilot burner assembly.
C. ODS Pilot orifice plugged, 1. Replace the ODS Pilot assembly.
not allowing gas to flow.
D. No gas supply to the fireplace 1. Check plumbing to see if gas line
has been hooked up to gas supply
2. Propane tank empty
2. Pilot will not stay lit A. Defective thermocouple 1. Replace thermocouple.
after following lighting B. Thermocoupler fitting not 1. Carefully tighten fitting.
instructions. tight in valve
C. Weak pilot flame 1. Pilot flame must engulf thermocouple.
Clean and/or adjust pilot for maximum
flame impingement on thermocouple.
D. Defective valve. 1. Replace valve.
3. No gas to main burner A. Plugged main burner orifice. 1. Carefully remove and clean orifice.
with pilot flame burning
and valve turned to On
position. B. Defective valve. 2. Replace valve.
4. Soot accumulating on logs. A. Flame touching log surface 1. Rearrange the logs so that flames do
not touch the logs at any point.
5. Both main burner and A. Insufficient oxygen to 1. Open outside door or window slightly.
Pilot flame shuts off. operate heater.
B. Drafty conditions around 1. Eliminate draft.
burner assembly
With Proper installation and maintenance, your new Gas Appliance should provide years of trouble free
service. If you do experience a problem, this guide will assist a CERTIFIED SERVICE PERSON in the
diagnosis of problems and the corrective action to be taken.
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