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Dimplex will in its sole discretion either repair or replace such defective Product or
part without charge. If Dimplex is unable to repair or replace the Product or part, or if
repair or replacement is not commercially practicable or cannot be timely made,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for
the Product or part.
Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
The purchaser is responsible for removal and transportation of the Product or part
(and any repaired or replacement Product or part) to and from the authorized dealer's or
service agent's place of business.
This limited warranty does not entitle the purchaser to on-site or in-home services.
On-site or in-home services may be performed at the purchaser's specific request and
expense at Dimplex’s then-current rates for such services.
Dimplex will not be responsible for, and the limited warranty services shall not
include, any expense incurred for installation or removal of the Product or part (or any
replacement Product or part) or any labour or transportation costs. Such costs shall be
the purchaser’s responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE
LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR
AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT
EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of
Product covered by this limited warranty.
1367 Industrial Road
Cambridge, Ontario
Canada, N1R 7G8
1-888-DIMPLEX
1-888-346-7539
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