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111244-01F
32
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Residues from manufacturing
processes and log curing
2. Not enough air
3. Gas regulator defective
1. Turning control knob to HI
position when burner is cold
2. Air in gas line
3. Air passageways on fireplace
blocked
4. Dirty or partially clogged
burner orifice
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/ven
-
tilation air
1. Battery is not install. Battery
power is low
1. Metal expanding while heating
or contracting while cooling
REMEDY
1. Problem will stop after a few
hours of operation
2. Check burner for dirt and
debris. If found, clean burner
(see Cleaning and Mainte-
nance, page 28)
3. Replace gas regulator
1. Turn control knob to LO
position and let warm up for
a minute
2. Operate burner until air is
removed from line. Have gas
line checked by local natural
gas company
3. Observe minimum installa
-
tion clearances (see pages 10
through 12)
4. Clean burner (see Cleaning
and Maintenance, page 28)
or replace burner orifice
1. Turn fireplace off when using
furniture polish, wax, carpet
cleaners, or similar products
1. Refer to Air for Combustion
and Ventilation requirements
(page 6)
1. Replace 9-volt batteries in
receiver and remote control
1. This is common with most
fireplaces. If noise is exces
-
sive, contact qualified service
person
OBSERVED PROBLEM
Slight smoke or odor during
initial operation
Fireplace produces a whistling
noise when burner is lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Moisture/condensation noticed
on windows
Remote does not function (Re
-
mote-Ready Models Only)
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off