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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
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7
Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light with match
No gas flow. Check if LP gas tank is empty.
Obstruction of gas flow. Clear burner.
Spider webs or insect nest in burner tube. Clean burner tube.
Burner ports clogged or blocked. Clean burner ports.
Irregular flame pattern, flame does not run the full length
of burner.
Burner ports are clogged or blocked. Clean burner ports.
Flame is yellow or orange
New burner may have residual manufacturing oils. Burn grill for 15 minutes with the lid closed.
Spider webs or insect nest in burner tube. Clean burner tube.
Food residue, grease or seasoning salt on burner. Clean burner.
Flame blow out
High or gusting winds. Turn front of grill to face wind or increase flame height.
Low on LP Gas. Replace LP gas tank.
Flare-up
Grease buildup. Clean grill.
Excess fat in meat. Trim fat from meat before grilling.
Excessive cooking temperature. Adjust (lower) temperature accordingly.
Persistent grease fire.
Grease trapped by food buildup around burner system. Turn knobs to “LOCK OFF POSITION.” Let fire burn out. Leave lid
in closed position and let fire burn out. After grill cools, remove
and clean all parts.
Flashback (fire in burner tube(s))
Burner and/or burner tube is blocked. Clean burner and/or burner tube.
Inside of lid or cooking grid is peeling
Baked on grease buildup has turned to carbon and is flaking off. Clean thoroughly.
Cleaning and Care
Caution
1. All cleaning and maintenance should be done when grill is cool
and with the fuel supply disconnected.
2. DO NOT clean any grill part in a self cleaning oven. The extreme heat
will damage the finish.
Notices
1. Abrasive cleaners will damage this product.
2. Never use oven cleaner to clean any part of grill.
3. Do not clean any grill part in a self cleaning oven. The extreme heat will damage the
finish.
Cleaning Surfaces
1. Wipe surfaces clean with mild dishwashing detergent or baking soda.
2. For stubborn surfaces use a citrus based degreaser and a nylon scrubbing brush.
3. Rinse clean with water.
Cleaning Burner
1. Turn gas off at the control knob and remove LP gas tank.
2. Remove regulator and wind guard.
3. Remove cooking grids and heat plate.
4. Disconnect wire from igniter.
5. Remove burner.
6. Clean inlet of burner with small bottle brush or compressed air.
7. Remove all food residue and dirt on burner surface.
8. Clean any clogged ports with a stiff wire (such as an opened paper clip)
9. Inspect burner for any damage (cracks or holes). If damage is found, replace with new
burner.
10. Reinstall burner. Reconnect igniter, wind guard, and regulator.
11. Replace heat plate and cooking grid
12. Preform leak test.
Product Registration
For faster warranty service, please register your product immediately at www.bluerhino.com or
call 1.800.762.1142.
Limited Warranty
Blue Rhino Global Sourcing, LLC (“Vendor”) warrants to the original retail purchaser of this
product, and to no other person, that if this product is assembled and operated in accordance
with the printed instructions accompanying it, then for a period of one (1) year from the date
of purchase, all parts in such product shall be free from defects in material and workmanship.
Vendor may require reasonable proof of your date of purchase. Therefore, you should retain
your sales slip or invoice. This Limited Warranty shall be limited to the repair or replacement of
parts, which prove defective under normal use and service and which Vendor shall determine
in its reasonable discretion upon examination to be defective. Before returning any parts, you
should contact Vendor’s Customer Service Department using the contact information listed
below. If Vendor confirms, after examination, a defect covered by this Limited Warranty in any
returned part, and if Vendor approves the claim, Vendor will replace such defective part without
charge. If you return defective parts, transportation charges must be prepaid by you. Vendor will
return replacement parts to the original retail purchaser, freight or postage prepaid.
This Limited Warranty does not cover any failures or operating difficulties due to accident,
abuse, misuse, alteration, misapplication, improper installation or improper maintenance or
service by you or any third party, or failure to perform normal and routine maintenance on
the product as set out in this owner’s manual. In addition, the Limited Warranty does not cover
damage to the finish, such as scratches, dents, discoloration, rust or other weather damage,
after purchase.
This Limited Warranty is in lieu of all other express warranties. Vendor disclaims all warranties
for products that are purchased from sellers other than authorized retailers or distributors,
including the warranty of merchantability or the warranty of fitness for a particular purpose.
VENDOR ALSO DISCLAIMS AND ANY ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. VENDOR SHALL NO LIABILITY TO PURCHASER OR ANY THIRD PARTY FOR ANY
SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Vendor further
disclaims any implied or express warranty of, and assumes no responsibility for, defects in
workmanship caused by third parties.
This Limited Warranty gives the purchaser specific legal rights; a purchaser may have other
rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or
limitation of special, incidental or consequential damages, or limitations on how long a warranty
lasts, so the above exclusion and limitations may not apply to everyone.
Vendor does not authorize any person or company to assume for it any other obligation or
liability in connection with the sale, installation, use, removal, return, or replacement of its
equipment, and no such representations are binding on Vendor.
Blue Rhino Global Sourcing, LLC
Winston-Salem, North Carolina USA
(800) 762-1142