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Product Care
PROFESSIONAL SERIES OUTDOOR GAS GRILL WARRANTY
TWO YEAR FULL WARRANTY
Outdoor gas grills and all of their component parts, except as detailed below*, are warranted to be free from
defective materials or workmanship in normal residential use for a period of two (2) years from the date of original
retail purchase or closing date for new construction, whichever period is longer.. Viking Range, LLC, warrantor,
agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty
period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Decorative items (including ceramic briquettes) are
warranted to be free from defective materials or workmanship (such as scratches on stainless steel,
porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail purchase. ANY
DEFECTS MUST BE REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF
ORIGINAL RETAIL PURCHASE. Viking Range, LLC uses the most up-to-date processes and best materials
available to produce all finishes. However, slight color variation may be noticed because of the inherent
differences in porcelain parts as well as differences in lighting, product locations, and other factors.
Therefore, this warranty does not apply to variations attributable to such factors.
*FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full
warranty applies to applications where use of the product extends beyond normal residential use,
but the warranty period for products used in such applications is ninety (90) days. Examples of
applications covered by this warranty are bed and breakfasts, fire stations, private clubs, churches,
yachts, etc. Under this "Residential Plus" warranty, the product, its components and accessories are
warranted to be free from defective material or workmanship for a period of ninety (90) days from
the date of original retail purchase. This warranty excludes use of the product in all commercial
locations such as restaurants, food service locations and institutional food service locations.
FIVE YEAR LIMITED WARRANTY
Any burner assemblies, TruSear™ infrared burner, infrared rotisserie burner, or porcelain grill grate which fails due
to defective materials or workmanship in normal household use during the second through fifth year from the
date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner
paying all other costs, including labor. Corrosion, scratching, and discoloration due to improper use and care of
the outdoor product is excluded from this warranty.
LIFETIME LIMITED WARRANTY
During the life of the product, any stainless steel parts found to be defective in material or workmanship will be
repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor. This
warranty excludes surface corrosion or rust, scratches, discoloration, water or atmospheric conditions, or cleaning
practices which are part of normal residential use.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of the warranty.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee
owner of the product during the term of the warranty and applies to products purchased and located in
the United States and Canada. Products must be purchased in the country where service is requested. If
the product or one of its component parts contains a defect or malfunction during the full warranty period
after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the owner is
entitled to either a refund or replacement of the product or its component part or parts. Replacement of a
component part includes its free installation, except as specified under the limited warranty. Under the
terms of this warranty, service must be performed by a factory authorized Viking Range, LLC service agent
or representative. Service will be provided during normal business hours, and labor performed at overtime
or premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance,
providing proof of purchase upon request, and making the appliance reasonably accessible for service.
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however,
return the Owner Registration Card so that Viking Range, LLC can contact you should any question of
safety arise which could affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from
jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from
abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence, natural
disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper installation,
improper operation, or repair or service of the product by anyone other than an authorized Viking Range,
LLC service agency or representative. This warranty does not apply to commercial usage.
Warranty
Service Information
If service is required after checking the troubleshooting guide,
call your Viking dealer or authorized service agency. The
name of the authorized service agency can be obtained from
the dealer or distributor in your area.
When you make a service call, be sure to have the following
information handy:
• Model Number
• Serial Number
• Date of Purchase
• Name of dealer from whom purchased
Be ready to clearly describe the problem that you are having
with your Viking refrigerator.
If you are unable to obtain the name of an authorized service
agency, or if you continue to have service problems, contact
Viking Range, LLC at (888) 845-4641 or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will
need it if service is ever required.
The serial number and model numbers for your grill is located
underneath the pullout drip tray on the left hand side
M o d e l N o . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Se r i a l N o . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D a t e o f P u rc h a s e _ _ _ _ _ _ _ _ _ _ Da t e I n s t a l l e d _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Dealer’s Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If service requires installation of parts, use only authorized
parts to insure protection under the warranty.
Keep this manual with your grill for future reference.