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17
Product Care
16
Product Care
Service Information
If service is required:
1. Call your dealer or authorized service agency. The name of
the authorized service agency can be obtained from the
dealer or distributor in your area.
2. Have the following information readily available:
• Model number
• Serial number
• Date of purchase
• Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service
agency, or if you continue to have service problems, contact
Viking at (888) 845-4641 or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will
need it if service is ever required. The model and serial
number for your smoker is located underneath the unit by the
left, back leg.
Model Number _______________ Serial Number____________
Date of Purchase ______________ Date Installed ____________
Dealer's Name _________________________________________
Address _______________________________________________
_______________________________________________________
If service requires installation of parts, use only authorized
parts to ensure protection under the warranty.
This manual should remain with the smoker for future
reference.
Warranty
VVIIKKIINNGG GGRRAAVVIITTYY FFEEEEDD
™
CCHHAARRCCOOAALL SSMMOOKKEERR
OONNEE YYEEAARR FFUULLLL WWAARRRRAANNTTYY
Viking Gravity Feed™ Charcoal Smokers and all of their components and accessories, except as detailed below*,
a
re warranted to be free from defective materials or workmanship in normal use for a period of twelve (12) months
from the date of original purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option,
any part which fails or is found to be defective during the warranty period.
*Painted, porcelain, and decorative items are warranted to be free from defective materials or workmanship for a
p
eriod of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE
SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.
Viking Range Corporation uses the most up-to-date processes and best materials available to produce all color
finishes. However, slight color variation may be noticed because of the inherent differences in painted parts and
p
orcelain parts as well as differences in kitchen lighting, product locations, and other factors.
LLIIFFEETTIIMMEE LLIIMMIITTEEDD WWAARRRRAANNTTYY
All ceramic parts and any stainless steel part which
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due to defective material or workmanship in
normal use during the second year through the useful lifetime of the cooker from date of original retail purchase
will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner
of the product during the term of warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking
Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse,
accident, natural disaster, alteration, improper installation, improper operation or repair or service of the product
by anyone other than an authorized Viking Range Corporation service agency or representative. This warranty
does not apply to commercial usage. Warranter is not responsible for consequential or incidental damage whether
arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its
component parts contains a defect or malfunction during the warranty period, after a reasonable number of
attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or
replacement of the product or its component part or parts. Warrantor’s liability on any claim of any kind, with
respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or services or
part thereof which gives rise to the claim.
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under the terms of this warranty, service must be performed by a factory authorized Viking Range
Corporation service agent or representative. Service will be provided during normal business hours and labor
performed at overtime or premium rates shall not be covered by warranty. To obtain warranty service, contact the
dealer from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking
Range Corporation. For the name of your nearest authorized Viking Range Corporation service agency, call the
dealer from whom the product was purchased. If you do not receive a satisfactory response, please call Viking
Range Corporation Customer Service (662)451-4133.
IIMMPPOORRTTAANNTT
: Retain proof of original purchase to establish
warranty period.
The return of the Owner Registration Card is not a condition of warranty coverage.
You, however, should return
the Owner Registration Card so that Viking Range Corporation can contact you should any questions of safety arise
which could affect you.
Any implied warranties of merchantability and fitness applicable to the above described porcelain cooker grates,
ceramic parts, and stainless steel parts are limited in duration to the period of coverage of the applicable express
written limited warranties set forth above. Some jurisdictions do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which may vary from jurisdiction to jurisdiction.
Specifications subject to change without notice.