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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
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Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light using ignitor
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank, turn LP gas tank
valve to “OPEN”
LP gas tank is low or empty Replace or refill LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” in the owner’s manual
Battery needs to be changed Replace the “AA” battery (follow assembly step for inserting battery)
Wires or electrode covered with cooking residue Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet Wipe dry with cloth
Electrode cracked or broken - sparks at crack Replace electrode
Wire loose or disconnected Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between ignitor and electrode Replace ignitor wire/electrode assembly
Bad ignitor Replace ignitor
Burner will not light with match
No gas flow
Check if LP gas tank is empty
A. If empty, replace or refill
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height”
LP gas tank is low or empty Replace or refill LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” in the owner’s manual
Coupling nut and regulator not fully connected
Turning the coupling nut about one-half to three quarters additional turn until
solid stop. Tighten by hand only-do not use tools.
Obstruction of gas flow
1. Clear burner tubes
2. Check for bent or kinked hose
Disengagement of burner to valve Reengage burner and valve
Spider webs or insect nest in venturi Clean venturi and burner tube
Burner ports clogged or blocked Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas Replace or refill LP gas tank
Excess flow; safety device may have been activated
1. Turn control knobs to (OFF)
2. Wait 30 seconds and light grill.
3. If flames are still too low, reset the excessive flow safety device:
a. Turn control knob(s) (OFF)
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait 1 minute
f. Turn control knobs to (OFF)
g. Reconnect regulator and leak check connections.
h. Light grill per “Lighting Instructions”
Irregular flame pattern, flame does not run the
full length of burner
Burner ports are clogged or blocked Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils.
Burn grill for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in venturi Clean venturi
Food residue, grease, etc. Clean burner
Poor alignment of valve to burner venturi Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds Do not use grill in high winds
Low on LP Gas Replace or refill LP gas tank
Excess flow valve tripped Refer to “Sudden drop in gas flow or reduced flame height”
Flare-up
Grease buildup
Remove and clean all grill parts per “Cleaning and Care” instructions in the
owner’s manual
Excess fat in meat Trim fat from meat before grilling
Excessive cooking temperature Adjust (lower) cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner system
1. Turn control knobs to (OFF)
2. Turn LP gas tank valve to “CLOSED”
3. Leave lid in closed position and let fire burn out
4. After grill cools, remove and clean all parts per “Cleaning and Care”
instructions in the owner’s manual
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked Clean burners and/or burner tubes
Inside of lid is peeling (like paint peeling)
The lid is stainless steel, not painted
Baked on grease buildup has turned to carbon and is flaking off, clean
thoroughly per “Cleaning and Care” instructions in the owner’s manual
The lid is coated/painted
• This can be from baked on grease buildup, that has turned into carbon and is
flaking off
• Clean thoroughly, per “Cleaning and Care” instructions in the owner’s manual
• After cleaning, if you can see steel, please call Customer Care at
1.800.762.1142
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.