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Emergencies
Problem
Gas leaking from
cracked/cut/burned
hose.
Gas leaking from LP
cylinder.
Gas leaking from LP
cylinder valve.
Gas leaking between
LP cylinder and
regulator connection.
Fire coming through
control panel.
Burner(s) will not light
using ignitor.
Grease fire or
continuous excessive
flames above cooking
surface
Continued on next
Possible Cause
Possible Cause
• Damaged hose.
• Mechanical failure due to rusting or
mishandling.
• Failure of cylinder valve from
mishandling or mechanical failure.
• Improper installation, connection not
tight, failure of rubber seal.
• Fire in burner tube section of burner due
to blockage.
• Trying to light wrong burner.
• Burner not engaged with control valve.
• Obstruction in burner.
• No gas flow.
• Electrode cracked or broken; “sparks at
crack.”
• Electrode tip not in proper position.
• Wire and/or electrode covered with
cooking residue.
Wires are loose or disconnected.
Wires are shorting (sparking) between
ignitor and electrode.
GAS ISSUES:
• Too much grease buildup in burner area.
•
•
ELECTRICAL ISSUES:
Prevention/Solution
Prevention/Solution
• Turn off gas at source. Replace damaged valve/hose/regulator.
See Leak Test and Connecting Regulator To The LP Cylinder.
• Replace LP cylinder.
• Turn off gas valves. Return LP cylinder to gas supplier.
• Turn off gas valves. Remove regulator from cylinder and visually
inspect rubber seal for damage. See Leak Test and Connecting
Regulator To The LP Cylinder.
• Turn off gas valves. Leave lid open to allow flames to die down.
After fire is out and grill is cold, remove burner and inspect for
spider nests or rust. See Natural Hazard and Cleaning The Burner
Assembly pages.
• Turn off gas valves. Leave lid open to allow flames to die down.
After cooling, clean food particles and excess grease from inside
firebox area, grease cup/pan/tray, and other surfaces.
• See instructions on control panel and in Use and Care manual.
• Make sure valves are positioned inside of burner tubes with clips
attached (if featured).
• Ensure burner tubes are not obstructed with spider webs or other
matter. See cleaning section of Use and Care manual.
• Make sure LP cylinder is not empty. If LP cylinder is not empty,
refer to “Sudden drop in gas flow.”
• Replace electrode(s).
• Tip of electrode should be pointing toward port hole in burner. The
distance should be 1/8” to 3/16”. Adjust if necessary.
•
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire.
Clean wire and/or electrode with rubbing alcohol and clean swab.
Troubleshooting
EMERGENCIES:
If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department
Troubleshooting
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