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Frequently Asked Questions
Can I convert my gas grill from one fuel source to another?
No. Your gas grill is manufactured to specific standards developed by CSA and ANSI for your safety
and grilling performance for either LP or Natural Gas. We do not offer conversion kits nor do we
recommend you change the fuel type.
What is the difference between 304 commercial series stainless steel and others?
304 series stainless steel is also called 18/8, which means that it contains 18% chromium and 8% nickel.
The chromium gives the stainless steel its color and its corrosion resistant properties on the surface. The
nickel, which is what differentiates 304 series stainless steel, hardens the surface for additional
protection. Some manufacturers use a 430 series stainless steel, which is 18/0. It contains less that 1%
nickel. Therefore, it provides less corrosion protection and rust resistance. Our grills use only 304
series stainless steel. 304 series stainless steel is not magnetic, where 430 series stainless steel is.
How are your grills tested?
Our grills are tested and certified by CSA, a leading worldwide independent testing center, to meet or
exceed various CSA and ANSI standards along with various performance standards. The burners and
gas line in each grill are also individually tested when each grill comes off the assembly line just prior to
packaging. Each burner is ignited for this test.
What is the humming noise I sometimes here coming from my regulator?
The humming sound you can hear is just gas flowing through the regulator. There is no need to be
concerned with a low volume of noise.
My grill has a low flame on some burners, or some burners will not light at all. What can cause this?
This can be caused by the regulator’s flow limiting device, which is generated by a sudden change in
pressure. Opening the tank valve too quickly can cause this. In this case, close the LP tank valve and
disconnect from the regulator. Let it stand for 10 minutes. Reconnect the regulator to the LP tank.
Open the grill lid. Slowly open the LP tank valve. Follow the burner lighting procedures and light the
burner furthest from the LP tank. Continue to light the other burners as you move towards the LP tank.
Can I use ceramic plates, briquettes of any kind, or lava rocks?
No. Your grill is designed for use only with the heat diffusers. Grease drips down on to the diffusers
and is burned, creating steam and additional flavor.
For technical support and replacement parts service
Please call 1-800-933-0527 or send a fax to 1-847-252-1001.
Business hours: Monday through Friday; 8:30AM-5:00PM Central Time.
For customer service please call 888-922-2336 or via e-mail at
help@service-requests.com
Do not call store for technical support and replacement part.