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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
11
Problem Possible Causes Solution
Burner will not light with the
igniter, but will light with a
match.
Humming regulator.
Normal occurence on hot days. This is not a defect. It is caused by internal vibrations in
the regulator, and does not affect the performance or safety
of the gas grill. Humming regulators will not be replaced.
Burners will not crosslight
each other.
Plugged ports along back of
burner.
Clean burner ports. See burner maintenance instructions.
"Paint" appears to be
peeling inside lid or hood.
Grease build up on inside
surfaces.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
will flake off. Regular cleaning will prevent this. See
cleaning instructions.
Dead battery / or installed
incorrectly.
Replace with heavy duty 'AAA' battery. Install with positive
terminal down.
Loose electrode wire. Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter.
Wrong replacement igniter. One spark systems must use a one spark igniter.
Improper gap at electrode tip. Ensure that the collector box is tight, and the gap between
the electrode end and the collector box is between 1/8 - 3/
16". The gap can be adjusted by bending the box in or out.
Lifting flames on burner. Close air shutter slightly - see previous problem
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
Improper air shutter adjustment.
Close air shutter slightly according to combustion air
adjustment instructions.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Check gas level in propane cylinder.
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orifice.
Clean burner orifice.
Spider webs in venturi tube, or
other foreign matter.
Clean out venturi tube.
Cracked ceramic tile.
Order replacement burner from your Authorized Napoleon
dealer.
Propane regulator in “low flow”
state.
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Infrared burner flashes
back (during operation the
burner abruptly makes a
loud “whoosh” sound,
followed by a continuous
blow-torch type sound and
grows dim.)
Ceramic tiles overloaded with
grease drippings and build-up,
ports are clogged.
Turn burner off and allow to cool for at least two minutes.
Relight burner and burn on high for at least five minutes or
until the ceramic tiles are evenly glowing red.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner off and
allow to cool for at least two minutes, then relight.
Cracked ceramic tile.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer for ordering a replacement burner assembly.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Contact your authorized Napoleon dealer for instructions
on ordering a replacement burner assembly.