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Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
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PROBLEM CAUSE CORRECTIVE ACTION
Igniter does not spark –
Burner lights with match but not with
the igniter
Electrode Fouled Wipe the electrode with a soft, clean
cloth. If electrode has any build up
of grease or corrosion, lightly sand elec-
trode tip and clean with alcohol.
Electrode or burner is wet Wipe both parts dry before trying
to re-light.
Electrode Porcelain or ceramic
insulator cracked
As the grounding surface of the burner
becomes coated with grease and
residue, the porcelain insulator on the
electrode can crack from the heat. If
this occurs, the spark being transferred
through the insulator will “bleed” from
the crack (cracks collect moisture and
reduce the spark), and ignition will oc-
cur only after a build-up of gas or not
at all. Replace electrode.
Electrode wire (lead wire) is unplugged
or has a loose connection
Conrm that the lead wire, from
the Electronic Igniter module to the
electrode is well attached. Loose or
corroded contacts in the igniter system
and electrode can impair its functionality.
Proper connection can often be restored
by simply disconnecting and reconnect-
ing the various electrode wires.
Electronic Igniter Module battery
is dead
The battery located in the Electronic
Igniter Module may be dead. Replace
battery. The correct position is with the (+)
end down.
Do not leave battery within Electronic Igni-
tion module for extended periods, if BBQ is
not in use. Battery acids and corrosion can
result causing permanent damage to the
Electronic Ignition module.
Battery cap not threaded properly Remove the Electronic Igniter battery cap
and re-attach. Ensure that the cap is prop-
erly attached without cross threading.
Electrode sparks but the burner will
not light.
Electrode not properly spaced The electrode must be properly spaced
in distance from the burner and sit within
the collector box, 3/16 or slightly over 1/8
of an inch from the burner – too much or
too little of a gap will impair the electrode’s
ability to have a positive spark, allowing
the burner to light
Damaged collector box The electrode is covered by the collector
box that traps impurities to prevent the
electrode and collector box from corrod-
ing. If either the electrode or collector box
is corroded a light sanding using ne sand
paper will restore them to functionality. If
the collector box is pierced or worn from
excessive corrosion it must be replaced.
Blockage within Venturi tubes Burner maintenance must be performed
to remove any blockages within the
Venturi tubes that are enabling the burner
from lighting.
PROBLEM CAUSE CORRECTIVE ACTION
Low fuel, no fuel, or gas source not
opened
Check the LP cylinder fuel level and
re-ll if necessary. Open the cylinder
valve if closed.
Flow limiting device in regulator has
been activated
Follow proper regulator ow limiting
device reset procedure and/or perform a
leak test to ensure that the ow limiting
device was not activated due to a leak in
the system.
Venturi tubes not properly seated over
gas jet orices
Ensure proper burner installation.
PROBLEM IDENTIFYING THE CAUSE:
Burner will not light (with igniter
or match)
• Low or out of propane
• Cylinder or the gas supply valve is turned o
• Positive connection has not been made between the tank and the regulator.
Regulator will not allow fuel in the line
• Burner port holes or venturi tubes are blocked
• Venturi tubes are not properly seated over valve orices
• The Flow Limiting Device in the regulator has been activated
Burner lights with match but not with
igniter (NO SPARK)
• Loose Electrode Wire connection
• Broken electrode – ceramic casing around electrode damaged
• Poor ground – igniter module connection not assembled properly
• Battery Damaged or dead.
• Faulty igniter
Fire at control knob and control panel
= Flash Fire
• Burner port holes, Venturi tubes, and/or gas jets are blocked
• Burner is improperly seated over gas jet
Yellow smoky ames • Blocked Venturi tubes
• Excess cooking salts on burner
Flame blows out on LOW • High Wind condition – Adjust the placement of BBQ to shield from wind
• Propane is running low
• Burner improperly seated on gas jet
• Flame Tamers (heat plates) are not in position
• Flow limiting device in the regulator has been activated
• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
installed and /or Water Column supply is not adequate for a BBQ BTU rating of
this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.
Burner does not get hot enough • BBQ needs to be preheated for 10 minutes with a closed lid. Ambient tempera-
tures will aect the performance of your BBQ. Always keep lid closed in colder
temperatures.
• Flow limiting device in regulator has been activated. See section, what is the
ow limiting device?
• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
installed and /or Water Column supply is not adequate for a BBQ BTU rating of
this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.