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Vermont Castings EWF36A
20005167
Warranty
Limited 3 Year Warranty
Vermont Castings, Majestic Products warrants that this
woodburning fireplace will be free of defects in material and
workmanship for a period of three years from the date you receive
it, except that the catalyst, thermostat assembly, handles, glass
door panels, cement, and gasketing shall be warranted as
described below.
Vermont Castings, Majestic Products will repair or replace, at its option,
any part found to be defective upon inspection by a Vermont Castings,
Majestic Products Authorized Dealer. The customer must return the
defective part or the fireplace, with shipping prepaid, to the Authorized
Dealer or pay for any Authorized Dealer in-home travel fees or service
charges for in-home repair work. It is the dealer's option whether the
repair work will be done in the customer's home or in the dealer's shop.
If, upon inspection, the damage is found to be the fault of the manufac-
turer, repairs will be authorized at no charge to the customer for parts
and/or labor.
Any woodburning fireplace or part thereof that is repaired or replaced
during the limited warranty period will be warranted under the terms of
the limited warranty for a period not to exceed the remaining term of the
original limited warranty or six (6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning fireplace are warranted to be
free of defects in material and workmanship for a period of one year
from the date you receive it: The thermostat assembly, handles, glass
door panels, cement, and gasketing. Any of these items found to be
defective will be repaired or replaced at no charge, upon the return of
the part with postage prepaid to a Vermont Castings, Majestic Products
Authorized Dealer.
Any part repaired or replaced during the limited warranty period will be
warranted under the terms of the limited warranty for a period not to
exceed the remaining term of the original limited warranty or six (6)
months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the
original catalyst or a replacement catalyst proves defective or ceases to
maintain 70% of its particulate emission reduction activity (as measured
by an approved testing procedure) within 24 months from the date the
EWF36A is received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a
replacement catalyst and the cost of labor necessary for its installation
at the time of replacement.
A third year (25 - 36 months) of no charge replacement will be made
when combustor failure is due to thermal degradation of the substrate
(crumbling of ceramic material). The customer must pay for any in-
home travel fees, service charges, or transportation costs for returning
the EWF36A to the Authorized Dealer.
Amount of Time Credit Towards
Since Purchase Replacement Cost
0 - 24 months 100%
25 - 36 months 50 %
37 - 48 months 30%
49 - 60 months 20%
61 - 72 months 10%
Any replacement catalyst will be warranted under the terms of the
catalyst warranty for the remaining term of the original warranty. The
purchaser must provide the following information in order to receive a
replacement catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determination of
failure.
5. In addition, the owner must return the failed catalyst.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original retail
purchase is required.
2. This warranty does not cover misuse of the EWF36A. Misuse
includes overfiring which will result if the fireplace is used in such a
manner as to cause one or more of the plates to glow red. Overfiring
can be identified later by warped plates and areas where the paint
pigment has burned off. Overfiring in enamel fireplaces is identified by
bubbling, cracking, chipping and discoloration of the porcelain enamel
finish. Vermont Castings, Majestic Products offers no warranty on
chipping of enamel surfaces. Inspect your woodburning fireplace prior
to accepting it for any damage to the enamel.
3. This warranty does not cover misuse of the fireplace as described in
the Owner’s Guide, nor does it cover any fireplace which has been
modified unless authorized by a Vermont Castings, Majestic Products
representative in writing. This warranty does not cover damage to the
fireplace caused by burning salt saturated wood, chemically treated
wood, or any fuel not recommended in the Owner’s Guide.
4. This warranty does not cover a fireplace repaired by someone other
than a Vermont Castings, Majestic Products Authorized Dealer.
5. Damage to the unit while in transit is not covered by this warranty but
is subject to a claim against the common carrier. Contact Vermont
Castings, Majestic Products Authorized Dealer from whom you
purchased your fireplace or Vermont Castings, Majestic Products if the
purchase was direct. (Do not operate the fireplace as this may negate
the ability to process the claim with the carrier.)
6. Claims are not valid where the installation does not conform to local
building and fire codes or, in their absence, to the recommendations in
our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-humidity
environment, can be corrosive to the porcelain enamel finish. These
conditions can cause rusting of the cast iron beneath the porcelain
enamel finish, which will cause the porcelain enamel finish to flake off.
This warranty does not cover damage caused by a salt air or high-
humidity environment.
8. Vermont Castings, Majestic Products shall have no obligation to
enhance or update any unit once manufactured.
IN NO EVENT SHALL VERMONT CASTINGS, MAJESTIC PRODUCTS
BE LIABLE FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES.
ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRAN-
TIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE
DURATION OF THIS WRITTEN WARRANTY. THIS WARRANTY
SUPERCEDES ALL OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidential and
consequential damages or limitations on how long an implied warranty
lasts, so the above limitations may not apply to you. This warranty gives
you specific rights and you may have other rights which vary from state
to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should
contact a Vermont Castings, Majestic Products Authorized Dealer or
Vermont Castings, Majestic Products if the purchase was direct with the
following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation, mode
of operation when defect was noted.
A warranty claim will then start in process. Vermont Castings, Majestic
Products reserves the right to withhold final approval of a warranty
claim pending a visual inspection of the defect by authorized represen-
tatives.