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Before You Call Solutions to common problems
Problem Solution
Surface burners do not ignite.
Surface control knob was not completely turned to LITE. Push in & turn the
surface control knob to LITE until burner ignites and then turn control knob
to desired flame size.
Burner ports are clogged. With the burner OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See Cleaning the cooktop
and surface burners in the Care & Cleaning section for additional cleaning
instructions.
Range power cord is disconnected from outlet (electric ignition models
only). Be sure power cord is securely plugged into the power outlet.
Electrical power outage. Burners may be lit manually. See section on
Setting Surface Controls.
Surface burner flame only part way
around burner cap.
Burner slots or ports are clogged. With the surface burner OFF, clean ports
with a small-gauge wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full.
Surface burner flame is orange.
Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. In coastal areas, a slightly orange flame is unavoidable
due to salt content in air.