Filter
Top Products
Special offers from our partners!
Find Replacement BBQ Parts for 20,308 Models. Repair your BBQ today.
39
Electronic grill display error codes
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Error Code Cause Fix
No Display 1. Check to see if 120v power supply cord is
plugged in.
2. Check the to see if both 1.5v “D” cell batteries
are installed correctly.
1. Plug in power supply.
2. Install or replace both 1.5v “D” cell batteries.
NP 1. Check the to see if both 1.5v “D” cell batteries
are installed correctly.
1. Install or replace both 1.5v “D” cell batteries.
LO 1. 20 lb LP tank is low on fuel. 1. Replace 20 lb LP fuel tank and tighten wing nut
in rear of tank tray.
E1 1. Burner valve was left open after Flame Time™
cycle was used.
1. Turn off all burner valves.
E2 1. Control module failure. 1. Note the error code and call service. See
“Assistance or Service” section.
AA : AA 1. Empty LP Tank calabration has been reset. 1. Note the error code and call service. See
“Assistance or Service” section.
EE : EE 1. The wrong size LP tank (larger than 20 lb) was
placed on the tank tray.
1. Check LP tank size to ensure only a standard
20 lb LP tank is used. Replace with the correct
size LP tank.
CC : CC 1. Appears momentarily when 20 lb LP tank is
moved or removed.
2. Appears momentarily when grill is converted to
Local LP (fixed pipe) or Natural gas.
1. Replace 20 lb LP fuel tank and tighten wing nut
in rear of tank tray.
2. Appears only momentarily when grill is first
converted to Local LP (fixed pipe) or Natural
gas.