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14
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Problem Possible Causes Soluon
Burners burn with yellow
ame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Open air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not
aect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
Burners will not cross
light each other.
Plugged ports at back of burner. Clean burner ports. See burner
maintenance instrucons.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid
and hood is porcelain, and will not peel.
The peeling is caused by hardened grease,
which dries into paint-like shards, that
ake o. Regular cleaning will prevent this.
See cleaning instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with grease drippings
and build-up. Ports are clogged.
Burner overheated due to inadequate
venlaon (too much grill surface covered by
griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic le, or
a weld failure in the burner housing.
Turn burner o and allow to cool for at
least two minutes. Relight burner and
burn on high for at least ve minutes or
unl the ceramic les are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner o and allow to
cool for at least two minutes, then relight.
Allow burner to cool and inspect very
closely for cracks. If any cracks are found,
contact your authorized Napoleon dealer
to order a replacement burner assembly.
Contact your authorized Napoleon dealer
for instrucons on ordering a replacement
burner assembly.